Request Details
| Request # | RR-20261009-001 |
| Status | Rejected |
| Priority | Medium |
| Source | Complaint #837 |
| Category | Hardware |
| Asset | HP Elitebook 840 G3 |
| Asset Tag | GECE-2022-29 |
| Serial # | 5CG8343YT1 |
| Location | Student Block |
| Requested By | Hamza Munir (IT) |
| Date | 09 Oct 2026 05:56 |
| Estimated Cost | PKR 0.00 |
Issue Description
The laptop is experiencing the same issue again and is not powering on. The issue has recurred within four days of the previous repair, for which the student paid Rs. 7,000. Kindly send the laptop to the vendor for a thorough inspection and permanent resolution.
Assigned Laptop Details
| Brand / Model | HP Elitebook 840 G3 |
| Asset Tag | GECE-2022-29 |
| Body Serial # | 5CG8343YT1 |
| BIOS Serial # | 5CG8343YT1 |
| Processor | Intel Core i5 |
| RAM | 8 GB |
| Storage | 256 GB SSD |
| Laptop Status | Under repair |
| Pool Type | Student |
| Assigned To | Bisma Kamran Sheikh D/O Muhammad Kamran (Student) |
| Assignment Date | 22 Jun 2026 |
Update Status
Status History
Request Submitted
09 Oct 2026 05:56
Repair request submitted by Hamza Munir. PR#733 created. Pending Stage 1 approval.
By: Hamza Munir
Rejected
09 Oct 2026 09:30
Linked PR #733 rejected by HOO (Imran Makhdoom). Reason: Rejected on the basis that we received the laptop back from the vendor in good working condition and subsequently handed it over to the student in good working condition. It is again the student's fault, and the student will have to bear the repair charges again. However, we will discuss the issue with the vendor and insist that he repair the reoccurred issue at his own cost. Please discuss this with the student and confirm, and Procurement will discuss it with the vendor and confirm to IT accordingly.
By: Imran Makhdoom
Rejected
09 Oct 2026 10:26
Linked PR #733 rejected by HOO (Imran Makhdoom). Reason: Rejected on the basis that we received the laptop back from the vendor in good working condition and subsequently handed it over to the student in good working condition. It is again the student's fault, and the student will have to bear the repair charges again. However, we will discuss the issue with the vendor and insist that he repair the reoccurred issue at his own cost. Please discuss this with the student and confirm, and Procurement will discuss it with the vendor and confirm to IT accordingly.
By: Imran Makhdoom
Rejected
09 Oct 2026 10:46
Linked PR #733 rejected by HOO (Imran Makhdoom). Reason: Rejected on the basis that we received the laptop back from the vendor in good working condition and subsequently handed it over to the student in good working condition. It is again the student's fault, and the student will have to bear the repair charges again. However, we will discuss the issue with the vendor and insist that he repair the reoccurred issue at his own cost. Please discuss this with the student and confirm, and Procurement will discuss it with the vendor and confirm to IT accordingly.
By: Imran Makhdoom
Rejected
13 Oct 2026 03:50
Linked PR #733 rejected by Admin (Admin). Reason: Rejected on the basis that we received the laptop back from the vendor in good working condition and subsequently handed it over to the student in good working condition. It is again the student's fault, and the student will have to bear the repair charges again. However, we will discuss the issue with the vendor and insist that he repair the reoccurred issue at his own cost. Please discuss this with the student and confirm, and Procurement will discuss it with the vendor and confirm to IT accordingly.
By: Admin