Request Details
| Request # | RR-20260901-004 |
| Status | In Repair |
| Priority | Critical |
| Source | Complaint #792 |
| Category | Laptop / Computer |
| Asset | Lenovo ThinkPad E480 |
| Asset Tag | GECE-2023-5 |
| Serial # | PF1LEQ26 |
| Location | - |
| Requested By | Kulzum Mujtaba (IT) |
| Date | 01 Sep 2026 11:38 |
| Estimated Cost | PKR 0.00 |
Issue Description
My laptop is having hardware issues. The power button is faulty and it’s also giving a “Critical Battery” warning. This is affecting my work. Requesting support to get it checked. I did complaint second time I complaint on 16 of may which is not solved please solve it soon
Assigned Laptop Details
| Brand / Model | Lenovo ThinkPad E480 |
| Asset Tag | GECE-2023-5 |
| Body Serial # | PF1LEQ26 |
| BIOS Serial # | PF1LEQ26 |
| Processor | Intel Core i5 |
| RAM | 8 GB |
| Storage | 256 GB SSD |
| Laptop Status | Under repair |
| Pool Type | Student |
| Assigned To | Maha Raza (Student) |
| Assignment Date | 15 Jul 2026 |
Close Repair
Update Status
Status History
Sent to Vendor
01 Sep 2026 11:38
Created from Complaint #792. Directly sent to vendor for repair.
By: Kulzum Mujtaba
In Repair
07 Sep 2026 09:48
Vendor Diagnosis: LENOVO E480 LAPTOP MOTHERBOARD COMPONENT NEED TO REPLACEMENT - Repair Cost: Rs.5500
By: Kamran Ansari
In Repair
08 Sep 2026 05:48
Sent for approval to student
By: Syed Muzammil Husain
Laptop Repair History (Serial: PF1LEQ26)
| Date | Issue | Resolution | Cost | Status |
|---|---|---|---|---|
| 04 Sep 2026 | The power button is faulty and it’s also giving... | Duplicate | - | Completed |