Request Details
| Request # | RR-20260901-002 |
| Status | In Repair |
| Priority | Critical |
| Source | Complaint #795 |
| Category | Laptop / Computer |
| Asset | HP Elitebook 840 G3 |
| Asset Tag | GECE-2022-37 |
| Serial # | 5CG8262TN1 |
| Location | - |
| Requested By | Kulzum Mujtaba (IT) |
| Date | 01 Sep 2026 11:35 |
| Estimated Cost | PKR 0.00 |
Issue Description
My laptop is currently not working due to a hardware issue. I urgently need it repaired as I have a quiz on Monday and another one on Wednesday. Since I need my laptop for studying and completing my academic work, I kindly request that the issue be checked and resolved as soon as possible. I would really appreciate your prompt assistance. Thank you.
Assigned Laptop Details
| Brand / Model | HP Elitebook 840 G3 |
| Asset Tag | GECE-2022-37 |
| Body Serial # | 5CG8262TN1 |
| BIOS Serial # | 5CG8262TN1 |
| Processor | Intel Core i5 |
| RAM | 8 GB |
| Storage | 256 GB SSD |
| Laptop Status | In stock |
| Pool Type | Student |
| Assigned To | Javeria Khan D/O Muhammad Faisal Khan (Student) |
| Assignment Date | 22 Jun 2026 |
Close Repair
Update Status
Status History
Sent to Vendor
01 Sep 2026 11:35
Created from Complaint #795. Directly sent to vendor for repair.
By: Kulzum Mujtaba
In Repair
07 Sep 2026 09:50
Vendor Diagnosis: HP 840 G3 LAPTOP BATTERY NEED TO REPLACE (5CG8262TN1) - Repair Cost: Rs. 8500
By: Kamran Ansari
In Repair
08 Sep 2026 05:42
Approval from student is already sent
By: Syed Muzammil Husain
Laptop Repair History (Serial: 5CG8262TN1)
| Date | Issue | Resolution | Cost | Status |
|---|---|---|---|---|
| 04 Sep 2026 | Hardware Issue(not specifically mentioned, of w... | Duplicate | - | Completed |