Request Details
| Request # | RR-20260818-002 |
| Status | In Repair |
| Priority | High |
| Source | Complaint #779 |
| Category | Laptop / Computer |
| Asset | HP Elitebook 840 G3 |
| Asset Tag | GECE-2022-51 |
| Serial # | 5CG7310GZH |
| Location | - |
| Requested By | Syed Muzammil Husain (IT) |
| Date | 18 Aug 2026 13:10 |
| Estimated Cost | PKR 0.00 |
Issue Description
I am experiencing an issue with my laptop. It is not turning on properly. Even after pressing and holding the power button, the screen turns on for a few seconds and then shuts off.This is the same issue for which the laptop was previously submitted for repair.
Assigned Laptop Details
| Brand / Model | HP Elitebook 840 G3 |
| Asset Tag | GECE-2022-51 |
| Body Serial # | 5CG7310GZH |
| BIOS Serial # | 5CG7260XT7 |
| Processor | Intel Core i5 |
| RAM | 8 GB |
| Storage | 256 GB SSD |
| Laptop Status | Assigned |
| Pool Type | Student |
| Assigned To | Dua (Student) |
| Assignment Date | 15 Jul 2026 |
Close Repair
Update Status
Status History
Sent to Vendor
18 Aug 2026 13:10
Created from Complaint #779. Directly sent to vendor for repair.
By: Syed Muzammil Husain
In Repair
07 Sep 2026 09:40
By: Kamran Ansari
In Repair
07 Sep 2026 09:44
Vendor Diagnosis: HP 840 G3 LAPTOP MOTHERBOARD COMPONENT NEED TO REPLACE (5CG84177GN) Repair Cost: Rs.5500
By: Kamran Ansari
In Repair
08 Sep 2026 05:51
Sent for approval to student
By: Syed Muzammil Husain